The Stanfield Wayfinders Volunteer Program
Our Stanfield Wayfinders help thousands of travellers feel welcome, find their way, and enjoy their journey. Whether it’s offering directions, answering questions, or providing a reassuring smile, volunteers bring the warmth of Nova Scotian hospitality to life.
What Our Volunteers Do
Every day is different, and that’s the fun of it.
- Wayfinding & information: Be the friendly guide who helps travellers find their check-in area or airline, gates, washrooms, baggage claim, transportation, shops, restaurants, and other airport services.
- Accessibility support: Provide clear, patient guidance and connect travellers to accessibility programs like Curbside Assistance, Familiarization Tours, Autism Aviators, and the Hidden Disabilities Sunflower.
- Customer care: Offer reassurance to nervous travellers, lend a hand to families juggling luggage, or simply brighten someone’s day.
- Events: Support community and special events that showcase our airport.
Why Volunteer With Us
When you join the Stanfield Wayfinders program at Halifax Stanfield, you’re part of something special
- Create moments that matter: A calm answer or kind smile can transform someone’s trip.
- Meet amazing people: Fellow volunteers become friends, and travellers share stories from around the world.
- Grow your skills: Gain experience in customer service, accessibility, and teamwork, skills that are useful in every stage of life.
- Enjoy the perks: Free parking while on shift, complimentary coffee, access to a dedicated volunteer lounge and lunchroom, and use of a cell phone and iPad to help you assist travellers. You’ll also receive a comfortable uniform and be recognized through events and milestones that celebrate your contributions.
Who Can Volunteer
This program welcomes people from all walks of life, including students, retirees, working professionals, airport community members and newcomers.
You’re a great fit if you are:
- Warm, patient, and enjoy helping people.
- Reliable and can commit to a regular schedule.
- Comfortable being in a busy terminal.
- At least 16 years of age.
- Fluent in English; French and other languages are a wonderful asset.
- Willing to complete airport security clearance and required training.
Training & Commitment
We make sure you feel confident before you step onto the floor.
- Orientation & training: Customer care, wayfinding, accessibility, and safety.
- Security: All volunteers complete standard background checks.
- Commitment: Just a few hours each month, enough to make a big difference without overwhelming your schedule.
Accessibility & Inclusion
We welcome volunteers of all abilities and backgrounds. If you need accommodations during application, training, or while on shift, just let us know and we’ll work with you to make sure you’re comfortable and supported.
Frequently Asked Questions
How many hours do I volunteer?
Most volunteers give about 16 hours each month, usually in 4-hour shifts.
Do I need airport experience?
Not at all. We provide all the training you’ll need.
Is there a background check?
Yes. Security Clearance is required to receive a Restricted Area Identification Card.
What does the uniform look like?
A comfortable, brand-forward uniform designed for visibility, accessibility, and ease of movement.
Is there an age requirement?
Yes. Minimum age is 16 years.
Can I use my hours for school or community credit?
Yes. We can provide a confirmation letter if required.
Do you accommodate volunteers with disabilities?
Absolutely. We’ll work with you to ensure you have the right support to succeed.
Therapy Dog Program
We are proud to partner with St. John Ambulance Nova Scotia on the volunteer Therapy Dog Program, which sees furry friends and their handlers spend time at the airport.
Since the program’s inception in 2015, it has brought smiles, stress relief, and comfort to thousands of passengers, employees and visitors. The pets and volunteers are an essential part of our community.