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    • At Halifax Stanfield, we’re committed to providing an airport that’s accessible for all.

    In 2020, Halifax Stanfield became the first facility in Nova Scotia to achieve the Gold Accessibility Rating from the Rick Hansen Foundation.

    Click here for our Accessibility Plan for 2023-2026.

    Click here for our June 2024 Progress Report.

    Click here for our detailed feedback process document.

    New Accessibility Services at Halifax Stanfield

    At Halifax Stanfield, accessibility is a priority. That’s why we’re introducing three new accessibility services now available for free at the airport: the Sunflower program, Aira Explorer App (Aira) and Hearing Loops.

    The Sunflower program offers travellers and airport visitors with non-visible (hidden) disabilities and needs to signal to airport employees that they may require additional support.  You can request a lanyard or pin here, and one will be mailed to you free of charge to wear throughout the airport.

    For travellers and airport visitors with visual impairments, the Aira App, in combination with a smartphone, allows travellers to connect to Aira-trained professionals for on-demand assistance to visual information to help them as they navigate the airport.

    Hearing Loops is a revolutionary technology designed to improve the understanding of speech for individuals with compatible hearing aids or cochlear implants. Eliminating background noise and directly transmitting sound to hearing devices will enhance the experience of travellers and airport visitors with hearing impairments throughout the airport.

    Whether you’re navigating the airport with the Sunflower program, using the Aira App on your smartphone or benefiting from the clarity provided by Hearing Loops, Halifax Stanfield is committed to providing an inclusive and more accessible environment.

    HIAA remains committed to continuously improving accessibility and exploring new initiatives to enhance the Stanfield experience for all travellers and airport visitors. More accessibility services will be introduced at the airport by 2026 as part of the airport’s Accessibility Plan.

    Curbside Assistance

    To ensure every passenger can easily access the terminal facilities, Halifax Stanfield has designated accessible pick-up and drop-off areas at the curb.

    HIAA Exterior and Accessibility Map 2023

     

    Departing passengers can request assistance from one of the four Mobility Assistance Phones. Mobility Assistance Phones can be found along the pick-up and drop-off areas at the curb, and the bus depot. Mobility Assistance Phones locations are identified on the map above.

    Arriving passengers with curbside accessibility requirements can request assistance by using the Mobility Assistance Phones next to the Ground Transportation Booth, in the public area of arrivals.

    Wheelchairs

    Halifax Stanfield offers wheelchair and baggage assistance, without delay, including by guiding, for any guests requiring accessibility services.

    For departing guests, our accessibility services are offered from curbside to check-in.

    For arriving guests, our accessibility services are offered from the arrivals area to vehicle pick-up.

    Airlines offer accessibility services from check-in to gate and gate to baggage carousel.

    Facilities

    Washrooms

    All washrooms at Halifax Stanfield are accessible. You will find them in the following areas:

    • Domestic/International Check-In
    • U.S. Check-In
    • Food Court/Centre Court
    • Domestic Arrivals
    • International Arrivals
    • Departures Level – Gate 12
    • Departures Level – Gate 16
    • Departures Level – Gate 20
    • Departures Level – Gate 23

    At each washroom location, there is a private, universal washroom, equipped with accessible features such as emergency call systems.

    Pet Relief Area

    We have two designated pet relief areas for individuals travelling with a service animal:

    • Pre-security: Located outside the front of the terminal building. To access the area, go to the lower level of the terminal building and take the Centre Tunnel, by the Security Office. The area is located across Bell Blvd. between the parkade and Alt Hotel (see map below for specific location).
    • Departures: Located by Gate 15
    • U.S. Holdroom

    Wayfinding

    All wayfinding signage inside the airport is positioned to avoid glare or shadows, has contrasting colours and meets width and height guidelines. All signage features easy to read, sans serif font. All elevators and escalators have tactile markers. Contrasting colours and grading is used between the walkways and waiting areas on the second level departures area.

    Other Accessible Features

    • Automated doors at all entrances and throughout the terminal.
    • Universal washrooms with accessible features such as emergency call systems.
    • Automated External Defibrillators (AEDs) and emergency phones throughout the terminal building.
    • Visual fire alarms (low-frequency strobe) located throughout the terminal, including in washrooms.
    • Versatile seating areas offering numerous options.
    • Parkade facility with colour-coordinated parking and easy-to-use parking machine payments.
    • Ample accessible parking in all parking lots, including the parkade.
    • Covered, well-lit pedway connecting the parkade and terminal building.
    • Pet relief areas for assistance animals.
    • Clearly marked signage and wayfinding.
    • Lowered check-in counters at ground transportation agencies.
    • ATMs are equipped with tactile markers.

    Transportation

    There are many accessible transportation options available to and from Halifax Stanfield. We recommend travellers reserve their accessible transportation in advance, before arriving at the airport, when possible.

    Accessible Travel Planning

    We strive to offer a positive experience to all travellers who visit our airport. With our partners, we have developed programs and initiatives to help and support customers preparing for air travel.

    When booking your trip, be sure to advise your airline of any specific assistance or equipment you might need. A complete list of airlines serving Halifax Stanfield can be found by clicking here.

    Feedback Process

    Halifax Stanfield is committed to providing everyone with a smooth and seamless airport experience. We are subject to Canadian Transportation Agency regulations and work hard to meet and exceed these provisions to deliver an enjoyable travel experience.

    Halifax Stanfield is subject to the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the provisions of these regulations that apply to it. Under the act, our obligations are to the following sections:

    Part 1: Requirements Applicable to Transportation Service Providers (Sections 4, 5, 6, 7, 8, 9, 10(2), 11, 12, 13, 14, 15, 16, 17(a), (b), (d), (e), 18, 19(1)(2)(a), (b), (f), 20, 21, 22 and 23)

    Part 4: Requirements Applicable to Terminal Operators (Sections 212(a), 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225(1)(2)(a), 226, 227, 228, 229, 230 and 231)

    Click here for our detailed feedback process document.

    Persons may request an alternate format of the description of the feedback process through any of the contact options listed on the Halifax Stanfield website at www.halifaxstanfield.ca or as outlined on the Contact Us webpage. Upon request for an alternate format, we will make every effort to clarify with the person requesting it what they specifically require.

    Please note timelines for receiving braille and audio formats are 45 days after the request is received, and any other format will be provided within 15 days of receiving the request.

    • Print
    • Large print
    • Braille
    • Audio format
    • An electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities

    Customer Feedback

    If a person is dissatisfied with the services offered in connection with the application of the Regulation, we invite them to contact us by one of the following means, and we will respond in a timely manner.

    Upon receipt of customer feedback, HIAA will acknowledge receipt of the inquiry or complaint and investigate the matter. Customers will be advised of the outcome of this investigation in a timely manner.